Our locations

Where we are

Neilson is a global business with offices in America, Armenia, Canada, Ireland, and the UK with our head office based in Berkshire and customer call centres in Berkshire, Kent and Toronto. Having multiple locations worldwide enables Neilson to attract the absolute best people enabling us to achieve our aim of being a leading global provider of life insurance.

  • Our Canadian direct to consumer brands (Cover Direct, Zesty Insurance) and our UK direct to consumer brands (British Seniors, Choozi, FRANKLi, Smart Insurance, Zestylife Insurance) are all distributed and administered from our call centres in the UK and Toronto.

  • Thinkbait is our in-house digital marketing company based in Dublin, employing digital and performance marketing specialists with UI/UX expertise, building best in class customer journeys, and applying their SEO experience to our digital marketing channels.

  • Neilson Technology Services is our in-house technology company based in the ‘Tech Hub’ of Pasadena and the UK, managing and developing our in-house technology platforms.

  • Neilson Place is our mortgage and protection intermediary, offering whole of market advice to customers with both simple and complex product and underwriting needs. The experienced and growing team, based in Surrey and Nottingham, offer comprehensive advice across all product lines, specialising in particularly complex cases. Neilson Place also services customers declined via our direct, simplified underwritten brands enabling us to provide protection for as many customers as possible.