Complaints

Neilson Financial Services complaints

We hope that you never have reason to complain but if you do, we will do our best to work with you to resolve it. You can contact us using the details below:

 

Phone: 0800 542 7618
Email: complaints@britishseniors.co.uk
In writing: British Seniors, PO Box 4555, Slough, Berkshire, SL1 1JL

Phone: 0800 542 7618
Email: complaints@smartinsurance.co.uk
In writing: Smart Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL

Phone: 0800 542 7618
Email: complaints@frankli.com
In writing: FRANKLi Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL

Phone: 0800 152 2191
Email: complaints@zestylife.com
In writing: Zestylife Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL

Phone: 0800 470 2332
Email: complaints@choozi.com
In writing: Choozi Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL

We report details of our complaints to the Financial Conduct Authority twice a year including how many we receive and how quickly we deal with them. Here you can take a look at our reportable complaints data relating to our life insurance products for our most recent report.

View the Complaints Data